Support

If you have a problem in a game, send us an email.

Include this in your email

• The game name (for example, Pixel Belt)
• Where you got the game: Toss app, App Store, Google Play, or ONE store
• Your device model and OS version
• The level or screen with the problem
• For a payment problem: the purchase date and the order number

Payments and refunds

The store where you got the game processes all payments. Ask that store for a refund.

• Toss: customer center in the Toss app
• App Store: reportaproblem.apple.com
• Google Play: Google Play refund help
• ONE store: customer center in the ONE store app

If you paid but did not get the item, open the game again. The game checks for items you did not get. If you still do not get the item, send us an email.

After a refund, the game removes the color shards or the 2x pass from that purchase.

Game progress

The game keeps your progress only on your device. We do not keep progress on a server. If you delete the app, you lose your progress, and we cannot restore it.